Shipping policy

Most of our pieces are made to order, so delivery works in two stages: making your piece, then shipping it. Because every piece is different, we do not publish one fixed timeline — your timeline is confirmed with you personally before production begins.

Production time

Custom and made-to-order pieces are produced after you approve the design. How long making takes depends on the complexity of the piece and the workshop's current workload. Your sales contact will confirm a realistic timeframe with you before making begins, and will keep you updated during production.

Shipping and delivery

We ship worldwide from Hong Kong / mainland China using tracked services. Transit times vary by destination and carrier; an estimate is given when your order is confirmed, and tracking details are shared as soon as your piece is dispatched. Shipping options and costs for your destination — including any free standard shipping currently offered — are shown at checkout.

Duties and taxes

Import duties and taxes for your destination country are not included in the product price unless stated at checkout, and are the responsibility of the recipient where applicable.

Delays and problems

If tracking stalls, delivery is delayed, or your package arrives damaged, contact us on WhatsApp +86 150 1352 0919 or at superluxhk@outlook.com. We follow up with the carrier on your behalf and keep you informed personally.