Refund policy

Most pieces in this store are custom-made to individual specifications, so our return arrangements work a little differently from ready-made retail. The arrangements below apply, and our team is always available to discuss your specific case: WhatsApp +86 150 1352 0919 or superluxhk@outlook.com.

Custom and made-to-order pieces

Custom pieces are made to the design and specifications you approved, and are not eligible for change-of-mind returns or exchanges.

If something is wrong

If your piece arrives damaged, with a manufacturing defect, or materially different from the design you approved, please contact us promptly after delivery with photos or video. Our team will review your case individually and arrange a repair, a remake or a refund, as appropriate for the situation.

Ready-to-ship pieces

For the small number of pieces marked ready-to-ship on their product page: if the piece is unworn and returned in its original condition and packaging, contact us to arrange a return. Return shipping is borne by the customer unless the item arrived damaged or incorrect. Refunds are issued to the original payment method after we receive and inspect the item; bank processing times vary.

Changes and cancellations

If you need to change or cancel an order, contact us as early as possible. Custom orders can usually be cancelled before production begins. Once production has started, any refund will reflect the materials and work already committed to your piece — our team will confirm the exact arrangement with you directly.

Questions

Every order is personal. If anything about your piece needs attention, message us on WhatsApp +86 150 1352 0919 or email superluxhk@outlook.com and a member of our sales team will take care of it with you.